Problems?

What do to if SmartDay does not work on your computer

First, don’t panic!  We’ve tested SmartDay for over 7 months and with over 200 public beta testers such as yourselves.  It works fine for most people.  If it does not work for you, here are some things to you can do, depending on the issue you are having.

I click on SmartDay but I don’t see the app

Did you look for our app icon in the top status window of your Mac?  You can refer to the screen shot in the first paragraph of our user guide: http://www.leftcoastlogic.com/blog/smartday/smartday-mac/guide/

I see the circle-check icon of SmartDay in the top status bar, but I’ve got the spinning wheel.

    1. Open the Activity Monitor.
    2. Select SmartDay, then click on “Sample Process” icon
    3. Save the process, and send it to support@leftcoastlogic.com.
    4. Select SmartDay again.
    5. Click on “Quit Process” to force quit the app.
    6. Uninstall then re-install SmartDay (see below).

SmartDay crashed while it was running.

    1. Open the Console app.
    2. On the left side, open the “User Diagnostic Reports” and scroll down until you find one for SmartDay with today’s date.
    3. Right click, then choose Mail.
    4. Send it to support@leftcoastlogic.com
How to re-install SmartDay
You’ll want to completely remove the database before you re-install.  Here’s how.
  1. First, backup your data from SmartDay.
  2. Then, open Terminal and type in these words: “chflags nohidden ~/Library” but without the ” ” markers. This will allow you to see some hidden files in Finder.
  3. In Finder go to your Home  Folder -> Library -> Application Support -> com.leftcoastlogic.SmartDay, as shown here:
  4. Delete the folder “com.leftcoastlogic.SmartDay
  5. Re-open SmartDay.
How to re-install SmartDay and Find the iCal Calendars that Cause a Crash
Some iCal calendars may be causing SmartDay to crash. We are not sure of the cause, but if you follow these steps, you can find the “culprit” calendar, then decide whether or not to use it with SmartDay.
  1. Remove all non-local calendars from iCal (iCloud, CalDav, Exchange, Google, etc.)
  2. Backup the the remaining local calendars by right clicking on the calendar then choosing “export”.
  3. Delete those remaining local calendars so that iCal no longer has any calendars in it.
  4. open Terminal and type in these words: “chflags nohidden ~/Library” but without the ” ” markers. This will allow you to see some hidden files in Finder.
  5. In Finder go to your Home Folder -> Library -> Application Support -> com.leftcoastlogic.SmartDay, as shown here:
  6. Delete the folder “com.leftcoastlogic.SmartDay
  7. Re-open SmartDay and sync with iCal. It should now work fine.
  8. Gradually add your iCal calendars back in, one at a time. Start with your local iCal calendars. Then re-enable your CalDave and/or Exchange calendars. Then Google. Then finally re-enable your iCloud calendars.
  9. Let us know which calendars caused the issue for you.